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Privacy Policy

This website is owned by Firsthand Experience.  This privacy policy explains how we use any personal information we collect about you when you use this website.

What information do we collect about you?

We collect information when you contact us by email or by post. This information is provided by you and comprises contact details.

How will we use the information about you?

We collect information about you to reply to your query, to request further information if required, and to contact you about Firsthand's activities. Also for record management.

We will not share your information.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the address below.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Retention Policy

Firsthand Experience will hold your personal information on our systems as long as is necessary for the relevant service you have requested OR for historical/archival purposes or until you inform us that you wish your information to be removed from our database.


Cookies are text files placed by us on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

For further information visit: or

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However some of our website features may not function as a result.

Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under review and we will place any updates on this webpage. This privacy policy was last updated on 10 May 2018.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

By email:

Or write to us at: 

Firsthand Experience,
"The Workshop"
169 Rosendale Road
London SE21 8LW
United Kingdom

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